As we celebrate the achievements this country has reached with the legalisation of gay marriages, on this Sunday, June 28, a customer sent us an email notifying us that YouTube has terminated our account with no notice at all. It seems that as we celebrated the success of our first 4K download, and join many of our LGBT customers and fans in marriage equality, what transpired out of the blue on this joyous occasion turned into stress and puzzlement for the Movimus Wrestling team.
We checked our entire email box and can find no notification email from YouTube. Further investigation into YouTube's Terms of Service, led us to this:
YouTube will terminate a user's access to the Service if, under appropriate circumstances, the user is determined to be a repeat infringer.
YouTube reserves the right to decide whether Content violates these Terms of Service for reasons other than copyright infringement, such as, but not limited to, pornography, obscenity, or excessive length. YouTube may at any time, without prior notice and in its sole discretion, remove such Content and/or terminate a user's account for submitting such material in violation of these Terms of Service.
As we had experienced earlier this year with PayPal, which ultimately led to nowhere. No representative of PayPal's ever called us back or even assign a case manager or someone to listen to us. It can be daunting when trying to integrate mainstream services into a niche. We have reached out to YouTube, and hopefully, we will be able to get someone from their company to work with us to resolve this. In the meanwhile, we appreciate your patience.
We want to be the best independent wrestling content company online. We've worked hard to create experiences that tie with the familiar technologies and online services our customers and fans use daily. Right now, your continual support means a lot to us while we tide through another gauntlet thrown in our way. If you have any suggestions, or ideas as to how we can work through this, we appreciate hearing from you.
Time flies. A decade ago, on the week of Thanksgiving, we launched Movimus Wrestling. We have been through several rough patches through the years but we are grateful for the support you have given us. So many of our customers have been with us for the entire decade and we are so thankful for you.
We are working on improving our services so as to deliver a better experience for our customers and fans. We want to have an understanding on how you download and watch Movimus Wrestling matches. We appreciate it if you can help us with this short survey so that we have a better sense of what we should do moving forward.